Therapy and Assessment Policies

Cancellation/Request for Reschedule Policy: Cancellations or requests to reschedule must be made at least 24 hours prior to the confirmed appointment time. An appointment is considered cancelled if the client arrives at least 15 minutes after the confirmed start time without prior notice.

• For standard sessions (including therapeutic intakes), late cancellations will incur a fee equal to one (1) hour at the applicable session rate

• For testing or assessment appointments, the initial intake appointment is 1.5 hours in length. Late cancellation or non-attendance for this appointment will incur a fee for the full 1.5 hours at the applicable assessment rate

• Subsequent testing sessions vary in length; late cancellation fees for those sessions will reflect the full scheduled duration.

Time Zone Policy: Clients attending their session from a different timezone (virtually) are responsible for knowing the time difference of their scheduled appointment.

Missed Appointments Policy: Clients who do not show up to their scheduled appointment will be billed in full for the missed session. Appointments are considered cancelled if the client arrives 15 minutes later than confirmed starting time, without notice.

Client Illness Policy: Clients are expected to notify the practice as early as possible if illness may affect attendance. Same-day cancellations due to illness are not exempt from late-cancellation fees. Clients who have been scheduled for an in-person session, but develop (cold) symptoms, will be asked to contact their psychologist with six hours notice in order to request their session be moved online (as applicable, not for testing sessions). Requests made with less than six hours notice will be considered a late-cancellation. Clients who come to the office with (cold) symptoms will be asked to head home. The appointment will be considered a late cancellation and charged accordingly.

Timeline & Payment Policy (Assessments): Standard assessment and reporting timeline is approximately 8 weeks. Expedited timelines are available for an additional fee in addition to standard assessment fees. Assessment services are billed in three phases (intake, assessment, and report writing), and report writing will not begin until payment for intake and testing has been received in full.